The vendor-neutral
universal orchestrator
uniting AI, humans
and automations
SmartBPA Catalyst is a unique vendor-neutral platform that governs, monitors, orchestrates, and innovates your entire automation estate — Agentic AI, Python, RPA, BPM, etc. — from a single interface. Non-intrusive monitoring of your automation estate, maximizing existing automation investment.
// PROOF — BRIDGING THE SILOS
ING · DFDS · SKAT
∞→1
Many fragmented automation tools unified into one governed control plane. Catalyst bridges business automations under a single view of SLA, audit log and costs. No rip-and-replace.
SOURCE · CATALYST PRODUCTION DEPLOYMENTS
VERIFIED
— CATALYST · IN 30 SECONDS
What Catalyst does
Your business runs on SLA’s. Catalyst keeps them.
Pay every supplier on time. Onboard the customer today, not tomorrow. File before the deadline, close the books on day three. Behind each of these SLA’s run a chain of automated work – and the SLA is only as reliable as its weakest link.
Catalyst controls and orchestrates every process in your business. Vendor-neutral by design, so you remain free to choose the right tool for every process – and make changes if you like. Work runs against business deadlines, problems are fixed before you feel them, every action is registered on a tamper-proof record.
On time and budget
Every process is steered against its SLA
Operation on auto pilot
Failures caught and recovered before your customers notice
Full compliance
When audited a full recording is registered
One truth across all business units
One overview, shared governance and synergies across subsidiaries – data segregated
Maximize existing automation investment
Grow your business on top of the current automation investment no need to rip and replace.
No vendor lock in
Your alone control the speed and direction of your automation journey
— WHAT CATALYST DOES DIFFERENTLY
One solution. One
automation brain
WITHOUT CATALYST
Fragmented estate, vendor-by-vendor
SILOED DASHBOARDS
VENDOR LOCK-IN
NO ESTATE-WIDE AUDIT
LICENSE SPRAWL
SHADOW AGENTS
NO END-TO-END PROCESSES
FIVE SILOS · FIVE CONSOLES · FIVE AUDITS
NO ESTATE-WIDE VIEW · DUPLICATED WORK · SHADOW AGENTS
WITH CATALYST
One orchestration brain across all automation solutions.
One vendor, one investment — coordinated outcome. Single SLA, audit log and cost view. AI agents are first-class citizens, not a side project. The automation estate gets cheaper to run, and faster to grow.
ONE MANAGEMENT CONSOLE
VENDOR-NEUTRAL
GOVERNED BY DEFAULT
LICENSE CONSOLIDATION
GOVERNED AGENTS
END-TO-END SLA
ONE CONTROL PLANE · HUMANS · BOTS · AGENTS — AS ONE SYSTEM
— THE CATALYST CONCEPT
Four interconnected layers. One platform
Catalyst is built on a model that all customers understand:
Governance → Monitoring → Orchestration → Innovation. Each layer compounds — what you monitor, you orchestrate; what you orchestrate, you govern; what you govern, you scale safely across the enterprise.
// 01
GOVERN
Enterprise-grade governance, by default.
Identity, scope, four-eye approvals, WORM audit, policy-as-code, ISO 27001 alignment. Bots, agents and humans run under the same governance contract — the layer regulators, risk and CISOs sign off on.
Audit
WORM · immutable
Controls
ISO 27001 · GDPR
Agentic AI
identity · scope · budget
Approvals
four-eye · HITL
// 02
MONITOR
Non-intrusive visibility across every bot, flow & agent.
Non-intrusive monitoring of your automation estate — one single pane of glass across every vendor, without any change of environment. Live SLAs, queues, errors, recoveries, end to end.
Estate coverage
RPA · iPaaS · AI
Telemetry
SLA · throughput
Footprint
non-intrusive
// 03
ORCHESTRATE
SLA-driven coordination, end to end.
Open connector framework brings RPA, Python and agentic AI under one orchestration solution — human-in-the-loop included. Maximizing existing RPA/ automation investment instead of replacing it.
SLA adherence
per step + global
License utilization
cross-vendor
Human handoff
first-class
// 04
INNOVATE
Future-proof, vendor-neutral.
Adopt best-of-breed without rewrites. Catalyst removes silos and removes vendor lock-in, so your automation estate can develop according to your strategy. Continuous innovation extends business cases and capacity when scaling.
Vendor lock-in
removed
Silos
bridged
Robot capacity
up to 100% used
Agentic AI
governed natively
— THE CATALYST CONCEPT
A governed layer
above your automation tools
Catalyst doesn’t replace your RPA, your iPaaS or your agent frameworks. It sits above them — non-intrusively monitoring every run and maximizing existing RPA investment, with one governance contract across vendors. Your automation estate becomes one operating system controlling business process automations.
Your enterprise
// GOVERNANCE
Automation CoE
Risk & Compliance
IT Operations
Business owners
IDENTITY & ACCESS
Who — and which agent — is allowed to do what.
AUDIT & COMPLIANCE
One immutable trail across bots, agents & humans.
SLA & POLICY
One end-to-end SLA, policy enforced by default.
COST & CONTROL
Budgets, kill-switches and spend, in one view.
Your automation estate
// WHAT’S GOVERNED
RPA · Blue Prism · UiPath
Power Automate · Automation Anywhere
Python / Scripts
AI Agent
Human-in-the-loop · on-the-loop
Integrations
// ENTERPRISE SYSTEMS
SAP · Oracle · Salesforce
Web · REST / API
Mainframe · Microservices
— CUSTOMER STORIES
Catalyst in action
BANKING · WHOLESALE & RETAIL · NL
ING Group
Sustaining ING's leadership in business process automation — without vendor lock-in.
63%
LICENSE SAVINGS
(RISING TO 70%)
50%
OPERATIONAL EFFICIENCY LIFT
80%
HIGH-VALUE PROCESSES
ORCHESTRATED IN INITIAL
WORKSHOPS
Erdem Silan
Head of Intelligent Automation CoE, ING
LOGISTICS & SHIPPING · DK
DFDS
Out of the "maintenance trap" — and into next-generation automation.
6 mo
FULL ROI
AFTER DEPLOYMENT
100%
OF BUSINESS CASE
DELIVERED (PER CIO)
1866
FOUNDED
STILL INNOVATING
Henrik Blyme Olsen
Head of integrations & automation, DFDS
PUBLIC SECTOR · TAX · DK
SKAT · The Danish Tax Authority
Unleashing the potential of Blue Prism — in a strictly regulated environment.
70%
TIME, MONEY & EFFORT
SAVED IN OPERATIONS
30%
FASTER DEVELOPMENT
VIA REUSE
100%
ROBOT CAPACITY
ACHIEVABLE
Allan Kjøbsted Petersen
DevOps Head IT, SKAT
Also trusted by automation-teams within banking, logistics, insurance, manifacturing, pharma & local and global government, etc.
CUSTOMER ROSTER · PARTIAL
SELECTED FROM 100+ ENTERPRISES RUNNING CATALYST. THE FULL CUSTOMER LIST IS SHARED UNDER NDA IN YOUR DEMO SESSION.
— PARTNERS
Delivered with the best in the ecosystem.
Catalyst is vendor-neutral by design — and so is our partner network. We work with global system integrators, RPA vendors and technology partners to deploy, extend and scale automation outcomes inside the enterprise.
Become a Catalyst Partner
— AGENTIC AI, GOVERNED
Bring Agentic AI into production — without losing control.
Agentic AI is the next layer of automation: software agents that can reason, plan, call tools, and finish multi-step work on their own. The hard part isn’t building one — it’s running dozens of them next to your bots, your operators and your systems of record, with the same SLAs, the same audit trail and the same cost discipline. That’s exactly the problem Catalyst is designed to solve.
How Catalyst integrates Agentic AI
HITL by design. Four-eye approvals, confidence thresholds and SLA-driven escalation are built in. An agent that’s unsure routes to a reviewer; one that drifts hits a circuit breaker, not production. Human-in-the-loop escalation for low-confidence decisions, hard automated stops for runaway behavior, and strict boundaries to protect live environments
WORM audit for every reasoning step. Every prompt, tool call, decision, and override is captured immutably (WORM). You can answer “what did the agent do, and why?” — at audit-grade evidence level.
Vendor-neutral by default. Swap models or agent frameworks without redoing governance. Agents are replaced whilst Governance remains.
10x
more agents in production with the same governance team
0
shadow agents — every run is identified, scoped, and audited
1
SLA across humans, bots and agents — end to end
— MANUAL HANDLING, BY DESIGN
Human in the loop — and on the loop.
HITL
HUMAN-IN-THE-LOOP · INSIDE THE WORK
The human is part of the process — end to end.
Some steps of a process need a human approval; a judgement call; a customer reply; a piece of information. In Catalyst, those steps are integrated in the orchestration — with their own SLA, their own audit trail, and their own UI.
Native work-queues & review apps. No "send the agent an email and hope" — humans get a real inbox, with the right context, the right buttons, and an SLA clock
Embedded in your tools. If your team uses Teams, ServiceNow, Jira or Outlook, Catalyst routes work there.
Four-eye approvals built in. Confidence thresholds, dual sign-off, segregation of duties — declared as policy, enforced by default.
One SLA for the whole chain. Bot work and human work share the same end-to-end audit trail. Auditors see one process.
Work-queues
Review apps
Teams · ServiceNow · Jira
Four-eye
SLA · audit · escalation
HOTL
HUMAN-ON-THE-LOOP · ABOVE THE WORK
The human supervises and steers — across the whole estate.
Some humans don’t do the work — they make sure the work behaves. Process owners, CoE leads, risk officers, IT operations. Catalyst gives them a real cockpit: see, control, override and take over, change policy, and prove it later.
One supervisor cockpit Live view of every bot, agent and human task across every vendor — not four consoles, one.
Supervise, control, override, take over. Pause an agent, reroute a queue, override a decision, hand a task to a human — in one click, with audit.
Policy-as-code. Risk and compliance changes flow through the same control plane as the work — no shadow Excel-of-rules.
Admin without surprises. Bot Roles, scopes, budgets, kill-switches — all the things a CISO and a CFO find important.
Supervisor cockpit
Pause · rollback · reroute
Policy-as-code
Roles · budgets · kill-switch
WORM audit
1 platform
HITL · HOTL · AGENTS · BOTS
One process. One trail. One promise.
One layer to
maximize existing RPA and run intelligent automation
— WHERE CATALYST FITS
Not another silo.
A governed layer above them all.
CAPABILITY
SINGLE-VENDOR RPA SUITE
AGENT FRAMEWORK / IDE
SMARTBPA CATALYST
Cross-vendor automation orchestration
Vendor-only
Side-project
Open connector framework
SLA-based orchestration
Basic automation only
DIY scripts
SLA-driven, end to end
RPA + Python + AI Agent
Own Bots only
Agents only, Bots as Blackbox
All technology lanes
Non-intrusive monitoring of automation estate
Vendor agents
Per-agent only
No rewrites
Maximizes existing RPA investment
Rip-and-replace
Parallel stack
Reuse, no rewrites
Enterprise governance (audit · ISO · 4-eyes)
Add-on
DIY
WORM · ISO 27001
License consolidation across estate
No
N/A
Up to 70% savings (ING)
Time-to-value
12-24 mo
Weeks of glue
6 month (DFDS)
Multi-tenant
Add-on
DIY
Governance-ready environment
— THE COMPANY
Built by automation specialists, for automation specialists
OUR STORY
From the trenches of enterprise RPA— to the orchestrator we wished we had.
SmartBPA was founded by automation veterans who spent years inside CoEs at banks, insurers and the public sector, watching the same pattern repeat: dozens of bots running across multiple vendors, no shared queue, no SLA visibility, no audit trail — and a roadmap full of new AI agents about to make it worse.
We built Catalyst as the layer we wished existed: vendor-neutral, non-intrusive, and obsessed with governance. It sits above your existing estate, listens, orchestrates, and gives the CoE one place to run the entire automation — and now agentic — program.
Today, Catalyst orchestrates production workloads at ING, DFDS and the Danish Tax Authority (SKAT), with EU-built infrastructure, ISO 27001 controls, and a roadmap shaped by the people actually running automation in regulated industries.
FOUNDED
2015 · Copenhagen
HQ
EU · Denmark
TEAM
Automation & AI engineers
COMPLIANCE
ISO 27001 · GDPR
01
10+ yrs
02
3 continents
03
100%
04
0
Vendor lock-in. Catalyst is BYO-RPA, BYO-LLM, BYO-cloud
WHAT WE STAND FOR
No hype. Just orchestration that works.
Vendor-neutral by design. We make your existing automation solutions better — we don’t replace them.
Governance first. Every action is logged, attributable and reviewable. Audit-ready out of the box.
EU sovereign. Built in the EU, hosted in the EU, GDPR-native, no transatlantic data hops.
Find your dream job
We’re a lean, senior team building the orchestration layer for enterprise automation — 25+ years of automation expertise and 100+ enterprise customers behind us. We’re hiring across engineering, delivery and go-to-market, remote-friendly across the EU, with a roadmap shaped by the operators who actually run automation programs.
— FREQUENTLY ASKED
Plain answers
The same questions land before every demo. Here are the answers we give.
What is SmartBPA Catalyst?
Catalyst is a vendor-neutral universal orchestrator uniting AI, humans and automations. It sits above your automation tools — RPA, Python and Agentic AI — Monitors, orchestrates, innovates and scales every automation in your enterprise from a single interface, while maximizing the RPA infrastructure you already have.
How is Catalyst different from RPA tools or agent frameworks?
RPA tools automate clicks; agent frameworks call language models; iPaaS moves payloads. Catalyst is the governed layer above all of them, supervising bots, agents and humans as one system of work — which is why ING avoided vendor lock-in and DFDS got out of the maintenance trap.
What is universal orchestration? What is agent orchestration?
Universal orchestration is a single control plane across heterogeneous automation tools, under unified SLAs, audit and governance. Agent orchestration is the same idea applied to AI agents — identity, scope, tool budgets, four-eye approvals, audit. Catalyst does both, in one platform.
How does governance work in Catalyst?
Catalyst applies one governance contract across every lane of your estate: WORM audit, ISO 27001 alignment, identity & scope per agent, tool budgets, four-eye approvals, and policy-as-code. Bots, AI agents and humans run under the same controls — the layer regulators, risk and CISOs sign off on (operating today inside the Danish Tax Authority).
Is Catalyst non-intrusive? Will it disrupt my existing RPA?
No disruption. Catalyst provides non-intrusive monitoring of your automation estate — no rewrites required. It works alongside and on top of your existing RPA, maximizing existing RPA infrastructure rather than replacing it.
Which customers run Catalyst in production?
Does Catalyst support Agentic AI?
Yes. AI agents are a first-class citizen in Catalyst, supervised under the same SLAs, audit and human-in-the-loop policies as the rest of the estate. You can adopt agentic AI without standing up a parallel stack.
Where is Catalyst hosted? Is it secure?
EU-hosted, ISO 27001-compliant, with WORM audit and operating in regulated environments such as the Danish Tax Authority. Full Trust Center available on request.
Govern.
Orchestrate.
Innovate.
Monitor.
See your own estate orchestrated in 20 minutes
Bring a real workflow — invoices, customs, KYC, citizen services. We’ll show how Catalyst plugs into your existing RPA, Power Automate and AI tools, and run an SLA-driven orchestration live against your scenario.